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FUNCTIONALITY OF THE BANK DURING THE STATE OF EMERGENCY

26 March 2020

Dear Customers!

Since March 25, 2020 an emergency situation regime has been introduced in Kyrgyz Republic in regard to the COVID-19 coronavirus outbreak.

For its part, the Kompanion Bank provides continuous operation and public access to all of its financial services for business and individual needs. All bank branches undergo intensive sanitation and are provided with disinfectants.

BANK OPERATION SCHEDULE

All bank outlets, except the ones located in the quarantine zones (residential areas, markets, shopping malls, buildings), continue its operation. Customers related to these outlets, can refer to the nearest open offices or use distant banking services. For more detailed information about location of open offices, distant banking services or any other information, please contact the Customer Support by (312) 33-88-00, 88 00 (toll free for all KR operators).

Schedule of outlets during quarantine.

BANKING PRODUCTS AND SERVICES

For your convenience and reduction of social contact, we recommend using distant banking services of Kompanion Bank, available 24/7:

  • Kompanion e-Wallet (24/7)

- replenishment of accounts, deposits, cards and repayment of loans (including those provided by other banks and MCCs)

- payment of fines and taxes

- payment of utilities, mobile communication, internet and tuition fees

- replenishment of VISA, MasterCard and MIR cards (issued in Russia)

- transfers to Russia (to QIWI)

- transfers to other wallets and 300+ other services

  • VISA and Elcard cards (24/7)

- online payments and cash withdrawals via DemirBank peer group ATMs (24/7)

- receiving money transfers from Russia to Kompanion Bank cards (by a cell phone number) using Sberbank Online and Zolotaya Korona (KoronaPay) apps

  • Internet Banking and Mobile Banking (24/7)

- replenishment of accounts, deposits, cards and repayment of loans (including those provided by other banks and MCCs)

- transfers to accounts of companies and individuals of any banks (local and foreign)

- payment of fines and taxes

- payment of utilities, mobile communication, internet, tuition fees and 300+ other services

  • Cash-in terminals of Kompanion Bank and partners (Pay24, QuickPay, UMAI, О!) (24/7)

- replenishment of e-wallet, accounts, deposits, cards and repayment of loans (including those provided by other banks and MCCs)

- payment of utilities, mobile communication, internet, tuition fees and 500+ other services

- online loan application

- online card application

- online deposit application

- online consultations via direct Live Chat (as well as WhatsApp, Facebook Messenger, Instagram Direct)

TO LOAN-SERVICE CUSTOMERS

Opportunity of payment terms revision:

In view of the global scale of COVID-19 pandemic and its impact on economic activity in the country, Kompanion Bank will support Kyrgyz entrepreneurs who have suffered financial loss due to introduced restrictive measures to combat coronavirus infection. The Bank will provide an opportunity to revise the terms and conditions of loan repayments. All applications for revision will be considered individually and will be analyzed in detail to take unbiased measures to relieve financial pressure on borrowers.

In order to revise the loan repayments terms, an individual application should be submitted to the bank operating office or via of Customer Support Service’s WhatsApp number.  WhatsApp application can be written in any form, containing your Full Name, contact mobile numbers and the copy of passport. WhatsApp number of Customer Support Service: 0770 33 88 00.

Loan repayment options

Kompanion E-Wallet:

  • Wallet identification is not required for loan repayment, you should just download the app from Google Play/AppStore and type in the loan number in the Loan section >>Loan repayment (lower limit KGS 1 000, upper limit KGS 15 000).
  • If the customer wants to see his/her repayment schedule, the amount and number of the loan account – the full identification should be completed: Go to Settings >>> Personal information >>>> Online identification >>>> Enter the TIN and passport number >>>> Attach the passport photo (in case of coincidence of personal data, we will carry out identification remotely or a specialist will contact customer for clarification).

Self-Service terminals:

  • Pay24: 2,5% commission
  • Quickpay/Megacom: 2% commission
  • UMAI: 1,5% commission
  • О! (except Terem Pay): 1,5% commission

Elcard Mobile

  • If you have an ELCARD plastic card, you can add it to your ELCARD Mobile app and make loan repayment charge free.  

O! Money E-Wallet:

  • Loan repayment: 1,5% commission

Kompanion Bank offices

TO DEPOSIT SERVICE CUSTOMERS

All deposit funds at Kompanion Bank are protected and insured by the State Deposit Protection Agency. Having over one billion KGS charter capital, Kompanion Bank guarantees its financial stability in the current economic situation

Customers can check their accounts/funds via Internet/Mobile banking or Kompanion E-Wallet. In case you are not connected to these services, please contact Customer Support. The operators will help you to get access to the mentioned services and provide you with information regarding your deposit account.

Kompanion Bank customers can be confident of the safety and sustainability of the funds. For more detailed information please contact Customer Support by: 0 (312) 33-88-00, 88 00 (toll free for all KR operators).

PR-department

+996 555 99 22 57

+996 772 04 00 51

marketing@kompanion.kg

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