23 May 2022

Dear Clients,

Kompanion Bank warns about renewed fraudulent groups on Internet sites (for example, Lalafo,, Yildam Express), which, under the guise of buyers, offer to transfer money to the seller's card as payment for the goods. To do this, they can send a link to a site similar to the official site of the Bank. By clicking on the link, the seller receives a 3-D Secure code from SMS.

When the seller enters this code or informs the person with whom he/she is corresponding or calling, the third party gets access to his/her application and to all accounts / cards. It should be noted that the number from which the code came is similar to the number of the Bank's Support Service.

Also, calls from virtual numbers that duplicate the Bank's numbers are possible. Scammers may pose as Bank employees and ask you to follow a link or fill out a form with a card number and CVV code to further steal money from your account.

In order not to fall for the tricks of cunning scammers, it is important to know and use the following information:

  • SMS from the bank always come from the same number. If SMS, for example, about a completed transfer or payment, came to a new dialogue, most likely these are scammers. Check the information about the balance on your account in the application or in your personal Internet banking account.
  • Do not follow suspicious links. Scammers, pretending to be a buyer or seller, send the user a link to a phishing site, which may look like the original site.
  • Do not use unverified public WI-FI. There is a risk that the administrator may steal your personal data that you entered to register on the resources: full name, contact details, bank card number.
  • Do not transfer money to the accounts of unknown people and organizations, even if it is allegedly a Bank employee or a “special account”.
  • Do not tell anyone passwords and codes from SMS, full card number, CVV code on the back of the card, password from your personal account in Internet banking, bank applications or code word.
  • If you nevertheless provided Scammers with information about the card or the code from SMS, urgently call the bank at the official number and block the card.
  • Do not call back to unfamiliar numbers, especially short ones: they may be charged. If you received a call "from the bank", but you have any doubts, do not call back on the same number, even if it looks like an official number. Dial the Bank's number manually: it can be found on the back of the card or on the Bank's website.
  • Report Scammers to the Bank.

For any additional information, please contact the Customer Support Service from 07:00 to 02:00 on weekdays and from 08:00 to 22:00 on weekends: 0 (312) 33-88-00, 88 00 (toll free for mobile operators of the Kyrgyz Republic).

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