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Bank warns: increase in WhatsApp account hacks and fraud cases

Fraudsters gain access to accounts and then message the victim’s contacts, asking for money on their behalf.

How to protect your account:

• Enable two-step verification (2FA) in WhatsApp settings

• Set a PIN (at least 6 digits) and link a recovery email

• Never share SMS codes with anyone, even if the message appears to be from a friend or “support”

• Do not click on suspicious links or open unknown files

• Keep the app updated to the latest version

If your WhatsApp account has been hacked, act quickly and follow these steps:

1. Restore access immediately

• Open WhatsApp and enter your phone number

• Verify it using the SMS code

This will automatically log the мошенники out of your account

2. If a PIN is requested (two-step verification)

• Enter your PIN if you remember it

• If not → tap “Forgot PIN?” and recover via email (if it was linked)

• If no email was linked — you will need to wait 7 days

3. Inform your contacts

Send a message (or use other social networks/calls):

“My WhatsApp has been hacked. Please do not send money or click any links.”

4. Enable protection

After regaining access:

• Go to Settings → Account → Two-step verification

• Set a PIN and add an email

5. Check your device

• Scan your phone with antivirus

• Remove suspicious apps

• Check WhatsApp Web:

Settings → Linked devices → Log out from all

6. If you cannot log in

Contact WhatsApp support:

[email protected]

Provide your number in this format: +996XXXXXXXXX

Example:

"My WhatsApp account has been hacked. Please deactivate my account."

7. Important

• Never share your SMS code with anyone

• Do not click on suspicious links

• Do not install APK files from unofficial sources

Call center: 88-00, WhatsApp +996 770 33 88 00