Bank News

Dear Customers,

We have seen a growing number of cases in which scammers hack into the messenger accounts (WhatsApp/Telegram) of our customers' relatives, friends, or acquaintances, and then message you posing as that person to ask for a loan. Scammers have now begun using a new, more sophisticated tactic to lower your guard.

How it works:

Scammers study the hacked account's message history to learn how that person usually addresses you, making their messages appear as convincing as possible.

Warning signs of fraud:

• They ask you to transfer money not to the acquaintance's own bank details, but via a QR code

• If you try to call or ask for voice confirmation of identity, the call is dropped, and instead you receive a photo or video claiming the person is "currently at a doctor's appointment" or "unable to speak"

• A request for an "urgent" loan for a short period (for example, 2–3 hours)

Important to remember:

A photo or video is NOT proof of identity — such materials can easily be taken from old conversations or the gallery of a hacked phone. Genuine confirmation can only come from a live, real-time conversation.

What to do:

• Call the person directly on their phone number using a regular call — not through the messenger

• If the call is dropped or you only receive a photo/video in response, this is a clear sign of fraud

• Contact the person through another channel (a different number, mutual acquaintances, or relatives)

• Never transfer money via a QR code or account details that were not personally provided to you by the acquaintance themselves

• If in doubt, do not transfer any money until you are 100% certain it is truly your relative or friend

Stay vigilant and warn your loved ones!

For security-related questions, please contact 88 00