How Does It Work?

• First, a fraudster pretending to be a bank employee calls and claims there’s been a data breach or an unauthorized loan in your name.

• Then, someone posing as an employee of the National Bank (or another state authority) joins the call and advises you to transfer your money to a “safe” account to “protect” your funds.

• Scammers may use spoofed phone numbers and even send fake documents with official-looking seals and logos.

• In reality, you are the one carrying out all the transfers and actions — following their instructions.

How to Protect Yourself

1. Hang up immediately if someone calls pretending to be from a bank or the National Bank and talks about data leaks or unauthorized loans.

   • Do not share personal or confidential data (e.g., tax ID, codes, PINs).

   • Do not enable screen sharing or follow instructions from unknown callers.

   • Avoid video calls from unknown numbers and never click on suspicious links.

2. If in doubt, call the official number of your bank directly.

   • Use only the numbers from the bank’s official website or mobile app.

   • Or visit the nearest branch in person.

3. Remember:

   • Banks and the National Bank will never call you about unauthorized loans or data breaches.

   • They do not send documents or employee IDs via messengers.

What to Do If You’ve Been Scammed

• Immediately contact your bank to block your card or account.

• File a report with law enforcement authorities as soon as possible.

⚠️ Stay Alert

Fraud schemes may vary, but the goal is always the same:
To deceive you into trusting the fraudster and transferring your money.

Once the funds are transferred — the scam is complete.

📢 Stay Informed

Follow official updates from the National Bank of the Kyrgyz Republic:
🌐 www.nbkr.kg
📱 Instagram: @nbkr_kg
📘 Facebook, Telegram – official channels

Also follow Bank Kompanion on social media and visit our website for important news and alerts.

Stay cautious. Stay informed. Protect your finances with Bank Kompanion.