What is a PIN Code and Why Is It Important?

A PIN code is used to securely:

• make purchases,

• withdraw cash,

• and check your card balance.

Think of your PIN code as your toothbrush — never share it with anyone, not even close friends or family. It’s the key to your money, so keep it safe and private.

How Do You Get Your PIN Code?

You’ll receive your PIN code when your card is issued. Here are the common ways:

• Via a sealed envelope with the card.

• Via the mobile app – some banks allow you to set it during card activation.

• Via SMS or notification – the bank may send the code to your registered phone number.

If you’ve forgotten or misplaced your PIN code, contact Kompanion Bank — we’ll help restore access.

How to Create a PIN Code That’s Easy to Remember But Hard to Guess

Here are a few tips:

• Avoid simple combinations, such as “1234” or your birthdate.

• Create a unique code, like the first two digits of an old phone number + the last two digits of your tax ID.

• Use associations, e.g., “1998” might remind you of your first school year.

• Encrypt it – combine two memorable dates. For example, August 19 (1908) + 4444 = 6352. This becomes your secret code.

Important: Never write your PIN code on the card or save it on your phone.

What to Do If You Forget Your PIN Code

Don't worry, here’s what you can do:

• Visit a Kompanion Bank branch.

• Use the mobile app – reset or change your PIN.

• Call our hotline for assistance.

Note: If you enter the wrong PIN three times, your card will be temporarily blocked. You can unblock it through the app or by contacting the bank.

How to Change Your PIN Code

You can update your PIN in several ways:

• Via the Kompanion mobile app: Go to Cards & Accounts → Security.

• At a bank branch: Bring your ID and ask a staff member for help.

When choosing a new PIN, avoid obvious combinations like “0000” and keep it secret.

What to Do If Your Card Is Blocked

If your card was blocked after three incorrect attempts:

• Visit the nearest branch with your ID.

• Call Kompanion Bank’s hotline.

• Use the mobile app if the unblock function is available.

Your PIN Code Is Your Personal Security Guard

Make sure it's strong, private, and easy for you to remember — but hard for others to guess. If you ever have questions, Kompanion Bank is here to help.

Frequently Asked Questions

How can I find out my PIN code?
Contact the bank or check via the mobile app.

What if I forget my PIN code?
Visit a branch, call the hotline, or reset it in the app.

How do I change my PIN code?
Through the mobile app or at a bank branch.

How do I protect my PIN code?
Don’t write it down or share it with anyone.